LifeSpanEurope.com guarantees you 100% satisfaction with the products on offer. If you have purchased a product from a retailer, or via a website other than www.lifespaneurope.nl and you have problems with the product or do not like it, please first contact the relevant seller for information about return instructions.

If you have any questions about returning products purchased directly from our website, please review our terms and conditions, or contact us by phone, tel +31 (0)85 1234567 or email service@lifespaneurope.com.

The Extended Warranties of LifeSpan Fitness Equipment Engine: Lifetime Frame: Lifetime Parts: 5 years Labour, such as any repairs: 2 years

Service partners

We have a network of various service companies, who can carry out any repairs if necessary.

The following terms and conditions apply to all sales of products from LifeSpan Europe through the website www.lifespaneurope.com or otherwise agreed (email, telephone or similar) with the company. Part of the terms and conditions apply to the use of www.lifespaneurope.com only.

About the seller

Company Name Europe Workplace & Fitness B.V. Trading in Europe as: LifeSpan, LifeSpan Europe, LifeSpan Workplace or LifeSpan Fitness.

Address and contact details Grote Esch 612 2841 MJ Moordrecht THE NETHERLANDS Phone: +31 (0)85 902 2245 Info: info@LifeSpaneurope.com

Other company data Chamber of Commerce number: 80110819 VAT identification number: NL861557864B01

Purchase

Purchase agreement By placing the order, you agree to these terms and conditions and indicate that you are legally authorized to enter into binding purchase agreements. Products will only be shipped when the money has been received by LifeSpan Europe. Only then is the purchase agreement finalized. The customer will receive an order confirmation email to the email address provided. That is not yet a payment confirmation.

Customer details

LifeSpan Europe assumes that the information entered by the customer when placing an order, for example address details, is correct. The customer should therefore check these carefully before placing the order. Any costs that have to be incurred for transport to a wrong address are at the expense of the customer. To change or cancel the order or customer/address details after placing the order, please contact us via the contact details on the website. The order can only be changed or canceled free of charge before it has been put on transport.

VAT

The prices of the products on the LifeSpan Europe website include VAT. For orders on behalf of companies, (government) institutions or customers outside the European Union, it is possible to make orders without VAT. This is done on request via our contact page.

Payment options

Payment for the placed order can be made in various ways, via the web store this includes iDeal, Visa, Mastercard, bank/giro, Paypal and Bankcontact. On request you can request a bank transfer or a payment invoice. It is not allowed to share individual price agreements with third parties.

Unilateral cancellation LifeSpan Europe

Due to a combination of circumstances, it can unfortunately happen that a product is not available when the order is placed. LifeSpan Europe will then inform the customer as soon as possible and cancel the purchase agreement. In another situation, if an incorrect, unreasonable and unrealistic price has been charged due to an error (human or technical), LifeSpan Europe reserves the right to cancel the order. After such cancellation of the order, the money paid will be refunded soon, but at the latest within 14 days.

Intellectual property

Intellectual and Industrial Property

All intellectual and industrial property rights of the website such as images, audio, video, software, text, trademarks, logos and product information on www.lifespaneurope.com cannot be used without permission from LifeSpan Europe.

Hyperlinks

LifeSpan Europe does not control the content of other websites linked to from www.lifespaneurope.com and cannot be held responsible for the content thereof, nor does it guarantee the technical availability, quality, reliability, timeliness and validity of any information contained therein. one of the referenced internet sites. Also, the inclusion of these external connections does not imply any form of association and merger with or participation in the affiliated entities.

Delivery and returns

Delivery

LifeSpan Europe ships orders to customers via DHL, Palletways and similar recognized carriers. We communicate an expected delivery day. We base this delivery day on experiences, product availability and the possibilities at the carrier. The order may unexpectedly arrive a day or a few days earlier or later. LifeSpan Europe tries to inform the customer as best as possible about the current delivery time.

Important:

LifeSpan Europe products tend to be large in size and heavy. Delivery will therefore usually take place on a pallet. The driver does not lift and will bring the pallet with product to the point where the pallet truck can reach. In most cases, this is on the sidewalk/driveway/front yard in front of the customer's home or apartment building. The customer must take into account that, if necessary, he must ask for help from an acquaintance to help lift the order inside. Any damage (e.g. rain damage) caused by failure to bring in on time cannot be recovered from LifeSpan Europe.

Rules regarding returns

The regular return period is 30 days. Customer must notify LifeSpan Europe before returning an order so that Customer and LifeSpan Europe can reasonably agree on the method and time of return.

Returning orders within the specified period of 30 days is subject to the following conditions:

• The customer has 30 days to return your order, valid from the moment you receive the order;
• The customer is responsible for arranging the return shipment. Return shipments are at the risk of the customer. LifeSpan Europe is not liable for damage to returned products or the loss thereof;
• The customer is entitled to a trial period. This period is intended to test the product. The customer may remove the product from the packaging and test it, as he would do in a showroom of a store and to the extent necessary to determine the functioning of the product and to determine whether the product is completely satisfactory. If this is not the case, the customer must pack the product for return as much as possible in the original packaging, and in any case in packaging that sufficiently protects the product against damage. The buyer is at all times responsible for damage as a result of improperly packaged products.
• Please Note: A full refund will ONLY be issued if the returned product is in new condition, complete, in good working order and undamaged. If this is not the case, a refund will NOT be made, or the costs to be incurred for repair of any damage and the costs to be incurred for any replacement of parts will be deducted from the amount to be refunded.
• After the return has arrived at our warehouse and the above has been met, a full refund will be made to the bank account number used when ordering;
• When receiving an incorrect or defective product, the return costs will be borne by LifeSpan Europe.

Privacy Policy

Security and privacy

Customer privacy is of the utmost importance to us. All legal rules in this area will therefore be observed by LifeSpan Europe. All personal data is carefully stored in our system. This information will only be used to process orders and questions from the customer and to send information if desired. In order to use our web page it is necessary to use cookies, which are stored in the memory of the hard drive.

The cookies are used anonymously for the optimization of www.lifespaneurope.com. LifeSpan Europe reserves the right to store information that you provide on the website, even if you do not complete an order. This information can be used to contact you to help you with your order. This can be removed if requested.

Newsletter

When you become a newsletter subscriber, the customer authorizes LifeSpan Europe to send the customer emails and newsletters from time to time. This can be canceled via a link in the email or a message via the contact page.

LifeSpan Europe makes every effort to handle and store customer personal data as well and securely as possible, to prevent unauthorized persons from getting their hands on the data.

Secure Online Payment

We do everything in our power to ensure a secure transaction. We use a recognized payment provider on our web store, namely Buckaroo (https://www.buckaroo.nl/), and recognized payment options such as iDeal, Visa, Paypal, ect. Our website also has an https certificate, which makes the use of the website safe. Our company and our stock is located in the European Union.

Legislation

Only Dutch law applies to agreements between LifeSpan Europe and the customer to which these general terms and conditions apply. Even if the purchase was made in another country. These terms and conditions have been translated into several languages. The Dutch translation of the general terms and conditions is leading in the event of a difference of interpretation or translation error in the text. It is possible that certain information about products on the LifeSpaneurope.com website is temporary or has been (temporarily) incorrectly displayed on the website. This also applies to provisions in the general terms and conditions. At the time of ordering, check if important terms or features are still up to date.

Disputes

The European Commission offers a conflict resolution program for consumer complaints about problems with online purchases. It offers alternative dispute resolution, out of court. Look here for more information.

If a product is broken or damaged through no fault of the customer, the customer is at all times entitled to repair or replacement of the product free of charge. LifeSpan Europe assumes responsibility for any complaints and problems with the product for a period of two years from the time of delivery.

The moment you order a product through our website or a marketplace we’ll get on it right away. It goes without saying that we will send your order as soon as possible. To be able to do this we make use of our own vehicles and renowned transport companies in the Netherlands and abroad.

The delivery period, special orders excluded, is usually within 24 hours to 5 business days (click here for the delivery times per country).

The courier will give you a call prior to delivery to let you know he’s on his way. If you’re not home he’ll leave you a note with a phone number you can use to arrange a new date and time for delivery. If you require additional information about your order and delivery process you can send an e-mail to info@lifespaneurope.com stating your name, order and/or invoice number.

Our customer service will respond within 24 hours by sending you an e-mail containing any available information about the status of your order. You’ll also receive a track and trace code from the courier so you can keep track of the whereabouts of your order.

Heavy items are delivered unassembled to the first door on the ground floor. The same goes for deliveries in apartment buildings. In most cases heavy items are delivered on a pallet. If this is the case the courier will deliver the products up to the point he can reach with his pallet truck. Small and light products are delivered by a parcel service and always delivered up to the front door.

How to act in case of damage in transit?

If the product you’ve received is damaged make sure to have your courier make a note on your packing slip and keep the original packaging at all times. The distribution partner will check the product and packaging for damage at a later date to honor your claim. Make sure to never transport any damaged items to other locations. If you do so the distribution partner can no longer honor your claim.